Enginy

An overview of the Inbox: what it is, how it's organized, and what you need before getting started.

Introduction

Learn how the Inbox sidebar is organized into Folders and Tags, and how to use them to navigate and filter your conversations.

Folders and Tags

Learn how to browse, search, filter, and take bulk actions on your conversations in the Inbox.

Conversations List

Understand the conversation timeline, how to send messages across channels, use AI drafts, and schedule messages.

Chat View

Discover what contact and company information is available in the side panel, and what actions you can take directly from it.

Contact Details Panel

FAQs

Inbox

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Find answers and get help from Intercom Support and Community Experts

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