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This column displays all conversations matching your selected folder or filter.

Each conversation preview includes the following elements:

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Use the search bar or apply filters to find specific conversations. You can apply multiple filters simultaneously.

Click the filter icon in the top-right corner.

Select a filter type and define criteria.

Applied filters appear as chips above the conversation list.

Click the X on any chip to remove that filter.

1. Click the filter icon in the top-right corner.
2. Select a filter type and define criteria.
3. Applied filters appear as chips above the conversation list.
4. Click the X on any chip to remove that filter.

Select multiple conversations using checkboxes (or "Select All") to reveal the action toolbar.

Note: The checkbox appears after a slight delay when hovering to preserve a smooth scrolling experience.

Learn how to browse, search, filter, and take bulk actions on your conversations in the Inbox.

Conversations List

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Element	Description
Contact Info	Name, Job Title, and Company.
(Square) Green Dot	Indicates an unread message
(Circle) Green Dot	Marked as unread message
Tag Badges	Colored badges displaying applied tags.
Channel Icons	Shows if the conversation is via Email or LinkedIn (Tasks are not displayed).
Message Preview	First 90 characters of the last message with timestamp.
Last Sent Time	Indicates the time of the last message sent, from either identity or lead.

Filter	Options
Status	Active, Paused, or Completed.
Tags	Show conversations with selected tags.
Channel	LinkedIn, Email, or Tasks.
Campaign	Filter by specific campaign.
Company	Filter by company name.
ICP Score	High, Medium, Low, Disqualified, or Missing Data.
Date Range	Filter conversations with messages sent within the specified range.

Action	Description
Select all	Select all conversations in the current folder.
Mark as Read/Unread	Change read status for all selected conversations.
Tags	Add tags to selected conversations (you can create new tags if needed), or remove them from all selected conversations.
Pause	Pause campaign activity by contact or company level. Only affects conversations that are currently running (not finished or replied).
Archive	Send the selected conversations straight to the Archived folder.
Export	Export selected conversations to your CRM or download as CSV. Includes an option to download all conversation transcripts as plain text.

Conversations List

Conversation Card Details

Search and Filters

Available Filters

How to Add Filters

Click the filter icon in the top-right corner.

Bulk Actions