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The Audience tab uses statuses and substatuses to explain precisely why a contact may not be progressing. Below is the complete reference.

<b>Tip:</b> To fix an error, check the substatus in the Audience tab for that contact. Common fixes include enriching the contact's email, reconnecting your LinkedIn or email account, or syncing with your CRM.

Campaign Statuses and Substatuses Reference

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Status	Substatus	Description
In progress	Scheduled	Waiting for the configured time delay between actions to pass.
In progress	Identity limits	The identity has reached its daily connection request limits.
In progress	Waiting to connect	Waiting for the lead to accept the connection request.
In progress	Monthly conversation limit	The monthly conversation limit for this identity has been reached. Resets next month or contact the team to upgrade.
In progress	Connection withdrawn	LinkedIn connection request was withdrawn. X days remaining before retry.
In progress	Outside working hours	The campaign is paused because it is outside configured working hours.
Error	Missing email	The email account used for this conversation is no longer available.
Error	Email disconnected	Email credentials expired. Reconnect email to continue.
Error	LinkedIn disconnected	The LinkedIn account used for this conversation is disconnected. Reconnect to continue.
Error	System error	An error occurred while processing this conversation.
Error	InMail credits limit	The identity has run out of InMail credits.
Error	Missing subject	A subject is required for InMail messages. Add a subject to continue.
Error	Invalid identity email	The email address of the identity is not valid. Connect email to continue.
Error	Missing contact email	The professional email for the contact has not been set or is invalid. Enrich email to continue.
Error	Lead not scraped	The lead is missing required information. Enrich the contact to continue.
Error	Identity misconfiguration	The LinkedIn identity is not configured correctly.
Error	Missing email subject	No subject was found for the email. Add a subject to continue.
Error	Missing InMail subject	No subject was found for the InMail message. Add a subject to continue.
Error	Missing InMail message	There is no message content for the InMail. Add a message to continue.
Error	Missing LinkedIn message	There is no message content for the LinkedIn message. Add a message to continue.
Error	Empty message	The message content is empty. Add a message to continue.
Error	Missing CRM ID	The contact CRM ID is missing. Sync with CRM to get the CRM ID.
Error	Missing owner ID	The owner ID is missing. Sync with CRM to get the CRM ID.
Error	Missing campaign prompt	No campaign prompt was found. Add a campaign prompt to continue.
Error	Invalid LinkedIn ID	The LinkedIn profile ID for the lead is not valid. Enrich the contact to continue.
Error	Message too long	The connection request message exceeds the 1,900-character limit. Reduce the length.
Error	InMail message too long	The InMail message exceeds the 1,900-character limit. Reduce the length.
Error	LinkedIn URL not found	The LinkedIn profile URL for the lead was not found. Enrich the contact to continue.
Finished	Deleted	Contact has been removed from the campaign.
Finished	Blocked	This lead has been blocked.
Finished	Out of office	Contact replied with an out-of-office message. Sequence ends.
Finished	Bounced	Email to this lead has bounced.
Finished	No response	The sequence was completed successfully but the contact has not replied.
Finished	Not connected	The contact did not accept the connection request within the configured time period, or declined.
Paused	--	The contact was paused manually, or the entire campaign was paused, which paused all leads.
Replied	--	The contact replied to a message.