Q1: What happens if a contact replies to a message in my campaign?
The automated sequence for that contact stops immediately. No further scheduled steps will execute. You can handle the follow-up manually, use AI Copilot mode (review and send AI-suggested replies), or use AI Automatic mode (AI replies without approval). In all cases, only the conversation follow-up continues.
Q2: Can I add contacts to a campaign after it has been launched?
Yes. You can add contacts at any time from the campaign's Audience section, from the Contacts list, or by linking an entire list. New contacts start at the beginning of the sequence.
Q3: Can I edit the sequence of an active campaign?
You can modify delays between actions, AI Variables for each messaging step, and the audience. However, you cannot add new steps or remove existing ones from a launched campaign. If you need a different flow, duplicate the campaign and edit the copy before launching.
Q4: What happens if I remove a contact from a campaign?
The contact is removed permanently from that campaign. You cannot add the same contact back to the same campaign later. Double-check before removing.
Q5: Why is a contact stuck in "In progress" status?
Check the substatus in the Audience tab. Common reasons include: Scheduled (waiting for the time delay to pass), Identity limits (daily connection request or message limit reached — resets the next day), Waiting to connect (pending LinkedIn acceptance), Outside working hours (the identity's working hours have ended), or Connection withdrawn (3-week cooldown before retry).
Q6: How do I avoid emails landing in spam?
Set up SPF, DKIM, and DMARC on your sending domain. Warm up new email addresses for at least 2 weeks before launching campaigns. Keep daily volume at ~30 emails per address (never exceed 80). Use AI Variables to personalize every message. Avoid file attachments (use links instead). Connect multiple email addresses and rotate them using the Shuffle setting.