The Inbox is a centralized communication hub where you manage all conversations with leads across Email, LinkedIn, and Tasks. It brings every interaction into one interface.
Interface Overview
The Inbox is divided into four columns:
Column | Purpose |
Folders and Tags | Navigate and filter conversations by status or category |
Conversations | Browse and select conversations matching your criteria |
Chat View | View the full history of interactions with a lead |
Contact Details | Access complete lead and company information, recent activity, campaign status, and work history |
Folders
Folder | Description |
Inbox | Active conversations with at least one reply |
To reply | Unreplied Conversations (also appears read messages) |
Unread | Conversations with unread messages |
Sent | Conversations where at least one message has been sent |
Conversation Tags
Tags categorize conversations based on lead intent. Enginy includes default AI-powered tags that are automatically applied when leads reply:
Interested, Meeting Booked, Referred (Positive)
Bad Timing, Not the Target Persona, Out of Office (Neutral)
Not Interested (Negative)
You can also create custom tags with specific instructions so the AI knows when to apply them. Tags are dynamic — they update as the conversation evolves.
Note: Configure and manage AI Conversation Tags from AI Playbook > AI Conversation Tags. For the full Inbox reference including filters, bulk actions, and advanced features, see the Inbox article.
Replying to Messages
From the Chat View, you can:
Reply via Email or LinkedIn by selecting the channel in the composition box.
Review and send AI Draft suggestions (in Copilot mode).
Schedule messages for future delivery.
Attach files via link (upload a file and Enginy inserts a shareable link into the message body).