Q1: What is the difference between the Prospecting tab and the Engagement tab?
The Prospecting tab shows all activity related to finding and managing contacts and companies — including scrapings, searches, enrichments, and imports/exports. The Engagement tab shows all activity related to outbound campaigns, such as emails sent, LinkedIn invitations, LinkedIn messages, and social interactions like liking a post.
Q2: Does importing contacts via CSV count toward my daily scraping limit?
No. The daily scraping limit applies only to the automatic extraction of data from external databases. Importing from CSV or from your CRM has no daily cap.
Q3: A task shows as "Queued" and is not starting. What should I do?
A Queued status means the task is waiting for available capacity. This can happen when other processes are already running, or when you have reached a temporary usage limit (e.g., scrapings per day, LinkedIn connection requests per hour, or emails per hour based on your identity configuration). Wait for current tasks to complete, or check whether you have hit a daily limit.
Q4: How can I find out why a CSV import or CRM export failed?
Filter Activity by the relevant action type (e.g., Import contacts from CSV), locate the failed entry, and click the row to open the corresponding report. The CSV Import Report or CRM Export Report will show you which records failed and the reason for each failure.
Q5: Can I cancel an action that is currently processing or queued?
Not all. Actions in a Processing or Queued state can be cancelled except those that imply an external provider. For those actions that allow it, once cancelled, no further processing will occur for that action and its status will change to Cancelled.